Shipping & Delivery

Where we deliver

Evanis offers delivery to destinations available for the products and shipping services shown at checkout. We sell internationally, but delivery availability can vary by product, destination, carrier and local restrictions. If a destination is not available at checkout, we cannot accept the order for delivery there.

Delivery charges

Available delivery services and charges are shown at checkout before you place your order. Charges can vary by destination, product, parcel size and shipping method. Any customs duties, import taxes or local handling charges not collected at checkout may be payable by the recipient under the rules of the destination country.

Processing and delivery estimates

Most physical products are supplied and dispatched by our fulfilment partners. Processing and transit times vary according to stock availability, warehouse location, destination, carrier and customs processing. The estimate shown on the product page or at checkout is the best available guide at the time of ordering; it is not a guaranteed delivery date. Some orders may take longer during busy periods or because of customs or carrier delays.

Digital products are delivered electronically after successful payment. No physical delivery is required for digital downloads.

Tracking and delivery updates

Where tracking is available, dispatch and tracking details will be sent to the email address provided at checkout. Tracking may take time to update after dispatch and may be handed to a local delivery partner in the destination country.

Address details and delivery problems

Please check your delivery address carefully before placing an order. Contact us promptly if you notice an error. Once an order has entered fulfilment or been dispatched, changes or cancellation may no longer be possible. If an order is delayed, appears lost, arrives damaged or is not what you ordered, contact us through our Contact page with your order number and any relevant photographs or tracking information. We will investigate with the fulfilment partner and help resolve the issue in accordance with your legal rights.

Contact

For shipping questions, please use our Contact page and include your order number.